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SAP C-C4H56I-34題庫分享 -最新C-C4H56I-34試題

通過SAP C-C4H56I-34認證考試可以給你帶來很多改變。比如工作，生活，都會有很大的提升，因為畢竟C-C4H56I-34考試是一個SAP認證的相當重要的考試，但通過C-C4H56I-34考試不是那麼簡單的。

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>> SAP C-C4H56I-34題庫分享 <<

有用的C-C4H56I-34題庫分享 |高通過率的考試材料|100％合格率的C-C4H56I-34：SAP Certified Application Associate - SAP Service Cloud Version 2

SAP C-C4H56I-34 認證試題庫學習資料根據最新的知識點以及輔導資料進行整編，覆蓋面廣，蘊含了眾多最新的 SAP 考試知識點。如果你正在準備 C-C4H56I-34 考試並且像我一樣急需通過，那 C-C4H56I-34 認證試題剛好可以幫助你。因為完善的 C-C4H56I-34 學習資料資料覆蓋 SAP 考試所有知識點，減少你考試的時間成本和經濟成本，助你輕松通過考試

SAP C-C4H56I-34 考試大綱：

主題
簡介

主題 1

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

主題 2

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

主題 3

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

主題 4

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

主題 5

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

最新的 SAP Certified Application Associate C-C4H56I-34 免費考試真題 (Q25-Q30):

問題 #25
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. A workflow rule was not scheduled to trigger the determination.
B. Service Level Agreements are not activated as a service.
C. The determination rules have been configured, but not activated.
D. Service Level Agreements are not configured in fine-tuning.

答案：C,D

解題說明：
For Service Level Agreements (SLAs) to be correctly derived in cases within SAP Service Cloud Version 2, they need to be properly configured and activated. A common reason for SLAs not being derived could be that they have not been configured in the fine-tuning settings of the system. This setup is crucial for defining the SLAs' parameters and how they apply to various cases. Another potential issue could be that the determination rules, although configured, were not activated. These rules are essential for the system to automatically apply the correct SLA based on the case's attributes. Without activation, the system cannot utilize these rules to determine and apply SLAs to cases.

問題 #26
Where can the administrator configure which event types must be visible in the timeline of the Customer Hub screen?

A. In the timeline configuration
B. The event types are enabled by default and cannot be changed.
C. In the general configuration of Agent Desktop
D. In the Customer Hub screen configuration

答案：A

解題說明：
The timeline configuration allows the administrator to define which event types must be visible in the timeline of the Customer Hub screen. The timeline configuration is accessed from the Adaptation menu in the Agent Desktop. The administrator can select the Timeline tab and then choose the Event Types option. There, the administrator can enable or disable the event types for the timeline, such as cases, emails, notes, tasks, and so on. The administrator can also reorder the event types by dragging and dropping them in the list. References = Solution Guide for SAP Service Cloud Version 2, section Configure Timeline.

問題 #27
You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this? Note: There are 2 correct answers to this question.

A. Language adaptation
B. Adaptation
C. Page layout
D. Auto flow

答案：B,C

解題說明：
To enable different user groups to have different fields access in the UI in SAP Service Cloud Version 2, you would use the page layout and adaptation functionalities. Page layout allows you to create and assign different layouts for different user groups, which can include or exclude certain fields, sections, and tabs1. Adaptation allows you to make changes to the UI elements, such as labels, visibility, and order, in the adaptation mode2. References = Manage Page Layouts, Adaptation Mode

問題 #28
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Create appointments.
B. Hand over cases.
C. Share workspaces.
D. Send e-mails to customers.
E. Make outbound calls.

答案：B,C,E

解題說明：
You can do the following things with Microsoft Teams integration in SAP Service Cloud Version 2:
Share workspaces: You can quickly create and share a workspace via MS Teams when you need support from an expert or your manager. You can share content from within agent teams and stay up to date on the latest service requests, comments, discussions, and decisions online.
Hand over cases: You can hand over cases to other agents or teams via MS Teams. You can also assign tasks and subtasks to other agents or teams and track their progress.
Make outbound calls: You can make outbound calls to customers or contacts using MS Teams. You can also record the calls and attach them to the case or contact. References = Integrating SAP Service Cloud Version 2 with MS Teams, Solution Guide for SAP Service Cloud Version 2, section Microsoft Teams Integration.

問題 #29
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

A. Security policy
B. Employee role
C. Business role
D. User profile

答案：B,C

解題說明：
When you create a user in SAP Service Cloud Version 2, you can assign two objects: a business role and an employee role. A business role defines the access rights and the user interface layout for a user. An employee role defines the organizational unit and the reporting line for a user. You cannot assign a security policy or a user profile when you create a user. A security policy defines the password rules and the login restrictions for a user. A user profile defines the personal settings and preferences for a user. These objects are either assigned automatically or configured by the user themselves. References = Creating Business Roles; Set Up Guide for SAP Service Cloud Version 2, page 9

問題 #30
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最新C-C4H56I-34試題: https://tw.fast2test.com/C-C4H56I-34-premium-file.html

Jacob Reed Jacob Reed

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